Shipping Policy

Every Silken Paw Co. order is thoughtfully prepared and carefully packed by our small team in Connecticut.
From our hands to your doorstep, we take pride in making every delivery feel like an extension of the quality and care behind our products.
This Shipping Policy explains our processing times, delivery options, shipping charges, tracking procedures, and how we handle unexpected shipping issues.

• Order Processing: Most in-stock orders ship within 1–3 business days, Monday through Friday, excluding US federal holidays.
• Free Standard Shipping: Available on qualifying orders totaling $50 or more before tax and after discounts.
• Standard Delivery: Estimated carrier transit time of 2–5 business days after shipment.
• Tracking Information: Sent by email when your order ships.
• Shipping Destinations: All 50 US states, with military addresses and additional eligible destinations as described below.
• Customer Assistance: Contact support@silkenpawco.com. We aim to respond within 1–2 business days.
  🟨 REVIEW — Shipping Rates and Processing Commitments
  [Confirm the 1–3-business-day processing period, $50 free-shipping threshold, and estimated 2–5-business-day standard transit time.]
  Internal note: These are Ali’s proposed defaults. Before publication, we should verify that our fulfillment schedule, carrier services, and actual costs support these commitments.

We carefully prepare and package each order before shipment.
Most in-stock orders are processed and shipped within 1–3 business days after the order is placed and payment is confirmed.
Business days are Monday through Friday, excluding US federal holidays.
🟨 REVIEW — Daily Order Cutoff
[Orders placed after 2:00 PM Eastern Time, on weekends, or on US federal holidays begin processing the next business day.]
Internal note: Ali proposed 2:00 PM Eastern Time as the daily cutoff. This should reflect the actual packing schedule and available carrier drop-off or pickup times.
Personalized and Engraved Products
Personalized or engraved products may require additional preparation time.
🟨 REVIEW — Personalization Processing Time
[Personalized and engraved items generally require an additional 3–5 business days before shipment.]
Internal note: Confirm this timeframe with our production and engraving arrangements. We should display the expected processing time on applicable product pages and at checkout before accepting orders.
If an item requires additional processing beyond the published timeframe, we’ll notify you and provide updated shipping information.

We offer shipping options designed to balance reliable delivery, reasonable cost, and careful handling.
Delivery estimates include both order processing and carrier transit time.
🟨 REVIEW — Proposed Shipping Options

Silken Paw Co. currently focuses on serving customers within the United States.
Our proposed shipping destinations include:

• All 50 US states, including Alaska and Hawaii.
• APO, FPO, and DPO military addresses through eligible USPS services.
• P.O. boxes through eligible USPS shipping services.
  🟨 REVIEW — Alaska, Hawaii, and Military Shipping
  [Confirm that Alaska, Hawaii, and APO/FPO/DPO destinations are eligible for our advertised standard shipping rates and free-shipping promotion.]
  Internal note: Shipping rates and transit times can vary by destination and package characteristics. We should verify actual carrier pricing before committing to identical rates nationwide.
  🟨 REVIEW — US Territories
  [Confirm whether Puerto Rico, the US Virgin Islands, Guam, and other US territories are eligible shipping destinations.]
  Internal note: Ali left territorial shipping unresolved. If these destinations are supported, we should specify any applicable rate or delivery differences.
  International Shipping
  International shipping is not currently available.
  We hope to expand our delivery options as Silken Paw Co. grows.

Tracking Your Order
Once your order ships, we’ll send an email containing the tracking number and available carrier tracking information.
Tracking updates may take up to 24 hours to appear after the shipping label is created or the package enters the carrier’s system.
Tracking information is sent to the email address provided at checkout.
Shipping Address Accuracy
Please review your shipping address carefully before completing your purchase.
Customers are responsible for providing accurate and complete delivery information.
Order Changes and Cancellations
If you need to update your shipping address, change an item, or cancel an order, please contact us as soon as possible, preferably within 12 hours of purchase.
We’ll make reasonable efforts to accommodate requests before an order enters the shipping process.
Changes and cancellations cannot be guaranteed once fulfillment has begun.
If an order can be canceled before shipment, we’ll issue a full refund.
Once an order has shipped, our standard return procedures apply.
This language is consistent with Section 10 of our Returns, Refunds & Exchanges Policy.
Undeliverable or Returned Packages
If a shipment is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we’ll contact you to discuss the available options.
Depending on the circumstances, we may:

• Arrange reshipment after payment of any applicable additional postage.
• Process an eligible refund after the package is returned and inspected.
  🟨 REVIEW — Undeliverable Package Charges
  [For customer-caused delivery failures, any refund may exclude original shipping charges and reasonable carrier return charges, where permitted by law and disclosed before purchase. Additional postage may apply to reshipments.]
  Internal note: Ali’s original policy proposed deducting the original shipping cost. We should distinguish actual shipping charges from free-shipping promotions and clarify any return-to-sender fees. No undisclosed penalty should be imposed.
  If a delivery problem results from our error or an incorrect shipping label created by us, we’ll cover the reasonable cost of correcting the issue.

We make every reasonable effort to ship orders within the processing timeframe communicated at checkout.
Occasionally, inventory shortages, unexpected demand, carrier interruptions, or other circumstances may affect fulfillment.
Shipping Delays
If we cannot ship your order within the promised timeframe, we’ll notify you and provide a revised estimated shipment date.
Where required by applicable law, we’ll obtain your consent to the revised timeframe or provide the opportunity to cancel for a prompt, full refund.
If the necessary consent is not obtained, we’ll cancel and refund the order as required by law.
🟨 REVIEW — Delay Notification Procedures
[Confirm that we can reliably identify delayed orders and notify customers before the promised shipping deadline whenever possible.]
Internal note: Ali’s original draft stated that an order would remain active if the customer did not respond to a short delay. That is not appropriate in every situation under federal mail, internet, and telephone order rules. Our revised wording avoids treating silence as consent where affirmative consent or cancellation is required.
Out-of-Stock Items
If part of your order becomes temporarily unavailable, we’ll contact you with the available options.
These may include:

• Waiting for the item to become available.
• Receiving available products first, at no additional shipping cost.
• Canceling the unavailable item for a refund.
  Any revised shipment arrangement will comply with applicable requirements.
  Split Shipments
  When practical, we may ship available items separately to avoid unnecessary delays.
  Customers will not be charged additional shipping fees for split shipments initiated by Silken Paw Co.
  Carrier and Weather Delays
  Weather events, transportation disruptions, high shipping volumes, and other circumstances may affect delivery after a package leaves our facility.
  We’ll assist with tracking concerns and carrier investigations as appropriate.

We understand how disappointing it can be when a package does not arrive as expected.
If your order appears delayed, missing, or damaged, we’re here to help.
Lost or Delayed Shipments
If tracking has not updated for seven business days, please contact us.
We’ll review the shipment information, contact the carrier when appropriate, and keep you informed.
If a shipment is confirmed lost in transit, we’ll arrange an appropriate replacement or full refund.
Packages Marked Delivered but Missing
If tracking indicates delivery but you cannot locate your package, we recommend checking:

• Nearby entrances and secure delivery areas.
• Mailboxes and package lockers.
• Building reception or mailrooms.
• Neighbors or household members.
  If the package remains missing, contact us promptly, preferably within seven days of the recorded delivery date.
  We’ll review the carrier’s delivery information and investigation findings before determining the appropriate resolution.
  🟨 REVIEW — Missing Package Resolution
  [Confirm that packages marked delivered but missing will be reviewed individually, rather than automatically refunded or replaced before investigation.]
  Internal note: This matches the revised Returns Policy. Confirmed losses in transit and packages marked delivered but missing are not necessarily the same situation.
  Damaged Shipments
  If your order arrives damaged, please contact us within seven days of delivery whenever possible.
  Include your order number and photographs of the product and packaging, if available.
  We’ll arrange an appropriate replacement or refund at no additional cost for qualifying damage or fulfillment errors.
  The seven-day reporting request does not eliminate applicable warranty or statutory rights.
  For additional information, please see our Returns, Refunds & Exchanges Policy, including its 30-day return provisions and limited 12-month warranty.

During the holiday season, shipping carriers may experience increased demand and longer delivery times.
We encourage customers to place holiday orders early.
Each year, we’ll publish recommended order-by dates based on our fulfillment capacity and available carrier guidance.
🟨 REVIEW — Proposed 2026 Holiday Deadlines
[Standard Shipping: Order by December 15, 2026.]
[Expedited Shipping: Order by December 18, 2026.]
Internal note: These dates were proposed by Ali. They should be verified against current carrier holiday schedules, our processing capacity, and actual shipping services before publication.
These dates are recommendations, not guaranteed Christmas delivery commitments.
Orders placed after the recommended dates will still be processed as quickly as possible, but delivery before December 25 cannot be assured.
Extended Holiday Returns
Eligible purchases made between November 15 and December 24 may be returned or exchanged through January 31 of the following year, subject to the conditions in our Returns, Refunds & Exchanges Policy.
This provision matches the holiday return window in our revised Returns Policy.

A Silken Paw Co. gift should feel as thoughtful as the person giving it.
We aim to make gift purchases simple, elegant, and personal.
Gift Packaging
Order pricing is not ordinarily included on packing slips placed inside gift shipments.
Required customs, shipping, or other legally necessary documentation may include declared values when applicable.
🟨 REVIEW — Handwritten Gift Notes
[Customers may add a personalized gift message at checkout, which our team will handwrite and include with the order.]
Internal note: Ali’s handwritten gift-note concept is an excellent premium touch. Confirm that our checkout supports gift messages and that the fulfillment process can consistently provide this service.
Gift Exchanges
Eligible gift recipients may request an exchange or store credit under our Returns, Refunds & Exchanges Policy.
Monetary refunds are issued to the original purchaser’s payment method.
Gift-related customer information is handled according to our Privacy Policy.

Applicable sales tax is calculated and collected at checkout where required by law.
Tax calculations depend on the destination, product classification, applicable exemptions, and relevant tax requirements.
Any applicable tax will be displayed before the customer completes payment.
🟨 REVIEW — Tax Configuration
[Confirm that the ecommerce platform calculates and collects sales tax only where Silken Paw Co. has an applicable collection obligation.]
Internal note: The checkout tax configuration should be verified before launch. This is an operational confirmation, not a change to Ali’s original policy.

Products purchased through eBay, Amazon, or other third-party marketplaces may be subject to different shipping services, rates, delivery estimates, and fulfillment procedures.
Marketplace purchases follow the applicable marketplace and seller shipping policies.
For assistance with those orders, customers should use the relevant marketplace’s order-support system.
Website-specific shipping promotions do not automatically apply to purchases completed through third-party marketplaces.
🟨 REVIEW — Marketplace Sales Channels
[Confirm whether the existing eBay inventory-testing account should be referenced separately from official Silken Paw Co. marketplace sales.]
[Include Amazon as an active sales channel only after Silken Paw Co. begins selling there.]
Internal note: This wording matches our revised Returns and Privacy Policies. The inventory sold through the separate general-merchandise eBay account should not automatically be represented as part of our official website sales operation.

When will my order ship?
Most in-stock orders ship within 1–3 business days after payment confirmation. You’ll receive tracking information when your order ships.
How long does standard delivery take?
Standard delivery generally takes an estimated 2–5 business days after shipment, in addition to processing time.
Do you offer free shipping?
Yes. Under our proposed shipping structure, qualifying orders of $50 or more after discounts and before tax receive complimentary standard shipping.
Do you ship to Alaska and Hawaii?
We plan to serve all 50 states. Applicable shipping rates and delivery estimates are shown at checkout.
Can I ship to a military address?
Eligible APO, FPO, and DPO addresses may be served through USPS, subject to carrier availability and checkout eligibility.
My tracking says delivered, but I haven’t received my package. What should I do?
Please check nearby delivery locations and contact us promptly if the package remains missing. We’ll assist with reviewing the delivery information and carrier investigation.
Can I change my shipping address after ordering?
Please contact us as soon as possible, preferably within 12 hours. We’ll make reasonable efforts to update an order before shipment, but changes cannot be guaranteed once fulfillment begins.
Can I cancel an order before it ships?
Yes, when cancellation is still possible before shipment. Contact us promptly, and we’ll confirm whether the order can be canceled.
Do personalized products take longer to ship?
Personalized or engraved items may require additional preparation time. Any additional processing estimate will be communicated before purchase.
Do you offer international shipping?
Not currently. We hope to expand our shipping destinations in the future.

support@silkenpawco.com