Privacy Policy

At Silken Paw Co., trust is part of everything we do.

Silken Paw Co. is operated by CKZKM LLC, a Connecticut limited liability company doing business as Silken Paw Co. (“we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit silkenpawco.com, purchase our products, contact our team, or participate in our community.

Our business primarily serves customers in the United States. We believe your personal information deserves the same care and attention we give our products.

We collect information to provide a thoughtful shopping experience, fulfill orders, support our customers, and improve our services.

• Your Information: We collect the information necessary to process orders, provide customer support, and improve your shopping experience.
• Your Dog’s Details: Information such as your dog’s name, size, or birthday is optional.
• Payment Security: Payments are processed through authorized payment providers. We do not intentionally collect or store complete payment card numbers on our own systems.
• Marketing Choices: You can unsubscribe from promotional emails and texts at any time.
• Advertising: We may use cookies and advertising technologies, with applicable privacy choices and opt-out rights.
• Your Rights: You may request access to, correction of, or deletion of eligible personal information.
• Children’s Privacy: Our website is intended for adults, and we do not knowingly collect personal information from children under 13.
• For privacy-related questions, contact support@silkenpawco.com.

We collect personal information directly from you, automatically through your use of our website, and, when applicable, from service providers and business partners.
Contact and Order Information
When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Telephone number
• Billing and shipping addresses
• Order history and purchase details
• Account information
• Delivery preferences
  

Payment Information
Payments are processed through our authorized payment service providers.

We may receive limited transaction information, including payment status, card type, the last four digits of a payment card, and billing details.

We do not intentionally store complete payment card numbers or card security codes on our own systems.

Optional Information About Your Dog
To help personalize your experience, we may collect information you voluntarily provide, such as:

• Your dog’s name
• Breed
• Weight
• Neck measurements
• Birthday
• Product preferences
• Answers to sizing questionnaires
  This information may help us recommend appropriate products, improve sizing guidance, and personalize communications when permitted.
  

Customer Reviews, Photographs, and Community Content
When you voluntarily submit reviews, photographs, testimonials, or other content, we may collect the information included in those submissions.
This may include content submitted through our website, social media accounts, contests, or promotional campaigns.

Customer Service and Return Information
When you contact us regarding a product, order, return, exchange, refund, or warranty claim, we may collect:

• Your order number and purchase information
• Contact information
• Customer service correspondence
• Product photographs
• Return tracking information
• Refund and exchange records
• Warranty claim details
  This information is used to provide support and administer our Returns, Refunds & Exchanges Policy.
  

• Marketing Preferences
  We may collect your email subscription preferences, SMS consent records, communication preferences, and promotional offer usage.
  Device and Browsing Information
  When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser and device type
• Pages visited
• Links and products viewed
• Referring websites
• Approximate geographic location
• Cookie identifiers and similar technical information
  The specific information collected depends on the technologies enabled on our website.
• Marketplace and Partner Information
  When applicable, we may receive order-related information from marketplaces, shipping providers, referral partners, and other authorized services.
  We use this information only for legitimate business purposes consistent with this policy.

We use personal information to:

Process and Fulfill Orders
Accept payments, prepare orders, arrange delivery, provide tracking updates, and manage returns, exchanges, and refunds.
Provide Customer Support
Answer questions, resolve concerns, process warranty claims, and maintain appropriate service records.
Improve Product Fit
Provide sizing guidance and help customers select collars and accessories suitable for their dogs.
Personalize Your Experience
Remember relevant preferences and, when permitted, offer personalized recommendations or birthday-related promotions.
Operate Community Programs
Administer contests, giveaways, reviews, and other voluntary community activities.
Communicate With You
Send transactional messages about orders, shipping, returns, refunds, and warranty matters.
We may also send promotional communications when permitted by applicable law and your communication preferences.
Improve Our Website
Analyze website performance, understand customer interests, improve navigation, and evaluate product offerings.
Advertise Our Products
Measure advertising performance and, where permitted, present relevant advertisements through third-party advertising platforms.
Protect Our Business and Customers
Prevent fraud, investigate suspicious transactions, protect our systems, and enforce applicable policies.
Meet Legal Obligations
Maintain records required for accounting, taxation, legal compliance, and legitimate business operations.

We do not sell personal information for money.
We may share limited personal information with trusted providers when reasonably necessary to operate our business.
These may include:
Ecommerce and Website Providers
Services used to host, maintain, and operate our online store.

Payment Processing Providers
Authorized providers that securely process payments, refunds, and related transactions.
Shipping and Fulfillment Providers
Carriers and fulfillment services that receive necessary delivery information.

Shipping Carriers
Confirm USPS, UPS, and any additional shipping carriers used by Silken Paw Co.

Email and SMS Platform
Confirm whether Klaviyo or another email/SMS provider is installed and actively used.

Reviews and Customer Service Providers
Services that collect customer reviews, manage support requests, and display approved customer content.

Review Platform
Confirm whether Judge.me or another review application is installed.
Analytics and Advertising Providers
Third-party services that measure website activity and advertising performance.

Analytics and Advertising Platforms
Confirm which services are currently active: Google Analytics 4, Meta Pixel, Meta Conversions API, TikTok Pixel, Pinterest Tag, or other analytics and advertising technologies.

Marketplaces
When products are purchased through third-party marketplaces, relevant customer information may be exchanged to fulfill orders and provide support.
Professional Advisors
Accountants, attorneys, and other professional advisors may receive information when necessary for legitimate business purposes.
Legal and Security Requirements
We may disclose information when required by law or reasonably necessary to investigate fraud, protect rights, or address security incidents.
Business Transfers
If Silken Paw Co. undergoes a merger, acquisition, restructuring, or sale of business assets, relevant customer information may be transferred as part of that transaction, subject to applicable law and appropriate protections.
We do not authorize service providers to use customer information for unrelated purposes simply because they provide services to us.

We do not sell customer information for monetary payment.
However, certain advertising technologies may disclose information to advertising partners for personalized or cross-context behavioral advertising.
Under some state privacy laws, these activities may qualify as the “sale” or “sharing” of personal information, even when no money is exchanged.
Where applicable, customers may exercise their right to opt out.

Advertising Privacy Controls
Confirm whether the website has a functional “Your Privacy Choices” link that allows visitors to opt out of applicable targeted advertising and personal information sharing.
Confirm that any required opt-out preference signals, including Global Privacy Control, are recognized and honored where applicable.

Customers may also contact support@silkenpawco.com with the subject line “Opt Out of Targeted Advertising.”
We will process applicable requests according to relevant privacy laws.

Our website may use cookies, pixels, tags, and similar technologies to support essential functions and improve the customer experience.
Essential Cookies
These support functions such as:

• Shopping cart functionality
• Checkout processing
• Account login
• Security and fraud prevention
• Remembering necessary website preferences
  Analytics Cookies
  These may help us understand website traffic, visitor behavior, and website performance.
  Advertising Cookies
  These may support advertising measurement, campaign effectiveness, and relevant advertising where permitted.
  
• Cookie Consent Management
  

Confirm that a cookie consent system is installed and allows customers to manage applicable non-essential cookies.
Confirm whether non-essential analytics and advertising technologies are blocked until consent is obtained where required.

Browser Privacy Controls
You may manage or delete cookies through your browser settings. Disabling certain essential cookies may affect website functionality.
Some browsers transmit a Do Not Track signal, for which there is no universally accepted technical standard.
Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control.

Transactional Communications
We may send messages necessary to fulfill purchases and provide customer service, including:

• Order confirmations
• Payment receipts
• Shipping and tracking updates
• Return and exchange information
• Refund confirmations
• Warranty communications
  These messages are separate from promotional marketing.
  Marketing Emails
  We send promotional emails in accordance with applicable law and your preferences.
  You may unsubscribe using the link included in promotional messages or by contacting us.
  Marketing Text Messages
  If Silken Paw Co. offers promotional SMS messaging, we will obtain the consent required by applicable law before sending marketing texts.
  Consent to receive promotional texts is not a condition of purchase.
  Where an SMS program is offered, applicable disclosures will identify the sender, message frequency, possible message and data rates, and instructions for opting out or requesting help.
  

SMS Marketing
Confirm whether SMS marketing is part of the initial launch.
If enabled, verify the consent checkbox, required disclosures, messaging provider, STOP/HELP functionality, and recordkeeping.

We do not sell or rent customer email addresses or telephone numbers for unrelated third-party marketing.
We do not share SMS opt-in consent information with third parties for their own marketing purposes.

We may invite customers to participate in product reviews, promotional campaigns, contests, and community activities.
Contests and Giveaways
Information collected for contests is used to administer entries, select winners, contact participants, and distribute prizes.
Each promotion will include applicable Official Rules.
Customer Photographs
We may feature customer-submitted photographs, testimonials, or reviews on our website, social media, or marketing materials when we have appropriate permission.

Photo Usage Authorization
Confirm that we will obtain clear permission before using customer-submitted photographs in paid advertising or promotional campaigns.
Customers may request that we stop using their photographs in future promotional materials by contacting us.
Previously distributed materials may not always be immediately removable.
Customer Reviews
We may display genuine customer reviews, including positive and negative feedback, together with limited identifying information such as a first name and last initial.
We will not knowingly fabricate reviews or misrepresent customer experiences.

Depending on your state of residence and applicable law, you may have rights concerning your personal information.
We also aim to provide reasonable privacy choices to customers even when particular statutory rights do not apply.
These may include:

• Access: Request information about the personal data we maintain.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of eligible information.
• Portability: Request a copy of certain personal information in a usable format.
• Opt-Out: Request to opt out of applicable targeted advertising or personal information sales/sharing.
• Marketing Preferences: Unsubscribe from promotional communications.
• Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.
  Some requests may be subject to legal exceptions, identity verification, or applicable statutory requirements.
  How to Submit a Request
  Email support@silkenpawco.com with the subject line “Privacy Request.”
  Privacy Request Form
  Confirm whether a dedicated privacy request form will be available on the website.
  If implemented, insert the verified privacy request form URL.
  To protect customer information, we may request reasonable identity verification before fulfilling a request.
  Authorized agents may submit requests where permitted by law, subject to appropriate verification.
  We aim to respond to privacy requests within 45 days, or sooner when required by applicable law. Where legally permitted, we may extend the response period and provide notice.
  If a request is denied, we will explain the decision when required and provide an applicable appeal process.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including customer service, business operations, legal compliance, fraud prevention, and recordkeeping.

Data Retention Schedule
[Proposed retention periods, subject to confirmation:]

• Order, payment, refund, and accounting records: Generally seven years, unless a different period is required or justified.
• Customer account information: While the account remains active and for a reasonable period afterward, subject to legal retention requirements.
• Marketing subscription information: Until the customer unsubscribes, with limited records retained as necessary to honor opt-out requests.
• Contest entries: Generally 12 months after the contest ends, unless additional retention is required.
• Customer service communications: Generally two years, unless needed for an ongoing matter.
• Warranty records: Retained for the applicable warranty period and any additional period reasonably necessary for claims or legal compliance.
  Consistency With Our Returns Policy
  Our Returns, Refunds & Exchanges Policy provides a 30-day standard return window and a limited 12-month warranty.
  We may retain relevant purchase, return, exchange, and warranty information for as long as necessary to administer those commitments and meet legal obligations.
  A request to delete personal information does not necessarily require deletion of records we are legally permitted or required to retain.

We take reasonable administrative, technical, and organizational measures to protect personal information.
Depending on the systems used, these measures may include:

• Encrypted HTTPS website connections.
• Reputable ecommerce and payment service providers.
• Strong account passwords.
• Multifactor authentication.
• Access controls based on business responsibilities.
• Appropriate management of service provider permissions.
• Software updates and security monitoring.
• Procedures for addressing suspected security incidents.
  Security Implementation
  Confirm that multifactor authentication is enabled on business email, website administration, payment accounts, and other sensitive business systems.
  No method of electronic storage or transmission is completely secure.
  If a data security incident occurs, we will investigate and provide legally required notifications.

Silken Paw Co. operates in the United States with support from authorized team members and service providers who may be located internationally.
Our operations include business management and fulfillment in Connecticut, as well as website and marketing support from Pakistan.
Authorized personnel may access customer information when necessary to perform assigned responsibilities.
Service providers may also process or store information in the United States or other countries.
We apply reasonable safeguards to protect information regardless of where authorized processing occurs.

International Access and Data Storage
Confirm where customer information is stored and whether any service providers process information outside the United States.

Our website and products are intended for adults.
We do not knowingly collect personal information from children under 13.
Contests and promotional programs are intended for participants aged 18 or older unless expressly stated otherwise.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take steps to delete it as required by law.
Parents or guardians may contact support@silkenpawco.com with concerns.

Our website may contain links to third-party websites, social media platforms, shipping carriers, and marketplaces.
These services maintain their own privacy practices and policies.
When customers purchase products through eBay, Amazon, or another marketplace, the marketplace’s privacy practices also apply to the transaction.
Consistency With Our Returns Policy
Purchases completed directly through silkenpawco.com are governed by our applicable website policies.
Purchases completed through third-party marketplaces follow the applicable marketplace and seller return procedures, subject to legal rights and any applicable express product warranty.
Information received from marketplaces may be used for order fulfillment, customer support, and legitimate business recordkeeping.
Marketplace Integration
Confirm whether eBay orders are processed through a separate general-merchandise seller account or an official Silken Paw Co. marketplace account.
Include Amazon as an active sales channel only when Silken Paw Co. begins selling there.

We may update this Privacy Policy as our business, technologies, or legal obligations change.
When changes are made, we will publish the revised policy on our website and update the “Last Updated” date.
For material changes, we may provide additional notice through our website or direct communication when appropriate or required by law.

support@silkenpawco.com